This store offers a wide selection of tiles and flooring options. The staff seems to be knowledgeable about the products, which is a plus. However, I had to make an appointment in advance, which might be a hassle for some customers. They accept a variety of payment methods, including debit and credit cards, which is convenient. The store is wheelchair accessible, and they offer different service options such as in-store shopping, delivery, and curbside pickup. They also provide installation and repair services. The staff seems to be friendly and helpful, but they could improve their communication skills to better address customer needs. The store is clean and well-organized, which is a testament to their business practices. They have a small business feel to them, which can be a good thing for customers who value personalized service. Overall, this store is a great option for those looking for tiles and flooring in the Lutz area. One potential issue is the long lead time for appointments, which can be frustrating for customers who need immediate attention.