Based on various customer reviews, this storage facility has received mixed feedback. Some customers have praised the facility for its cleanliness, security, and affordability, while others have expressed concerns about the customer service, billing, and communication.While some customers have reported having a great experience with the facility's staff, including Jason, who is described as friendly and helpful, others have had issues with customer service, with some even reporting being locked out of the facility due to outstanding debts.In terms of pricing, the facility seems to offer competitive rates, with some customers mentioning that it is one of the cheapest options in the area. However, some customers have expressed concerns about the facility's billing practices, with some reporting being charged for months after they had already moved out.The facility's innovativeness is a mixed bag, with some customers praising the electric fence and security cameras, while others have noted that the facility's online booking system and payment process could be improved.Overall, while this storage facility has some positive aspects, it also has some significant areas for improvement, particularly in terms of customer service and billing practices.One major issue that has been consistently reported by multiple customers is the facility's lack of communication and transparency. Some customers have reported being locked out of the facility due to outstanding debts, or being charged for months after they had already moved out, without being notified. This lack of communication and transparency has led to frustration and mistrust among some customers.Another issue that has been reported is the facility's inconsistent customer service. While some customers have praised the facility's staff, others have had negative experiences, including being spoken to rudely or being given conflicting information.In terms of the facility's innovativeness, some customers have praised the electric fence and security cameras, which provide an added layer of security for customers' vehicles. However, some customers have noted that the facility's online booking system and payment process could be improved, making it easier for customers to manage their accounts and make payments.