The company RealManage has been in operation for a long time, with a presence in the Tampa area. They offer various services, including property management and community association management. While some customers have had positive experiences with their property managers, such as Tasha and Catherine, others have had issues with poor communication and responsiveness.
Some customers have reported difficulty in getting help from the company, including a homeowner who stated that they were ignored and left without a pool pass for over a year. Other issues have included poor communication, lack of transparency, and unprofessional behavior from some staff members.
Despite these issues, some customers have praised the company's customer service, particularly in regards to handling HOA-related matters. A homeowner mentioned that Valerie was able to assist them with a difficult situation, and another praised the professionalism of the staff.
The company's pricing has been praised by some customers, with one stating that their monthly fees are reasonable. However, others have expressed frustration with the company's lack of urgency and responsiveness, which can result in delayed or forgotten requests.
It's worth noting that some customers have reported mixed experiences with different property managers, with some being more responsive and helpful than others. Overall, while RealManage has its strengths and weaknesses, it seems that customer satisfaction can vary greatly depending on the specific property manager and the individual's experience.