The business location has a mixed experience with customers, with some reviewers praising the quality of the water and the convenience of the delivery service. However, many reviewers have complained about the poor customer service, including issues with rescheduling deliveries, canceling accounts, and resolving billing errors. Some reviewers have also mentioned that the pricing is unreliable and that the company has changed its product offerings in a way that has reduced the quality of the water. On the other hand, the company seems to be innovative in its approach to delivering water and beverages, with a focus on contactless delivery and online ordering. However, this innovativeness has not translated to a consistently positive experience for customers, and there are many issues that need to be addressed.