This real estate agency has a decent overall reputation, but some issues have been reported by clients. The quality of service seems to be somewhat inconsistent, with some agents providing good service and others being unprofessional and unresponsive. The pricing is generally reasonable, but some clients have complained about overcharging for repairs and maintenance. There is no clear indication of innovativeness, as the agency seems to follow standard industry practices.Some clients have had positive experiences with agents such as Robert Anderson, who is described as a consummate professional with extensive knowledge and experience. Others have had negative experiences, such as with Tiffany Nesbit, who is accused of being incompetent and having poor communication skills. Rachel Tritschier is also criticized for ignoring brokers' requests and being unprofessional.The agency seems to have a generally friendly and helpful staff, but some clients have reported difficulty in getting responses from agents and feeling frustrated with the communication process. The agency's handling of repairs and maintenance has also been criticized, with some clients reporting overcharging and poor quality of work.Overall, this agency seems to be a decent option for those looking for a real estate agent, but it's essential to do your research and choose an agent carefully to ensure a smooth and successful experience.