This business seems to have a good overall reputation, with a mix of positive and negative reviews. Some customers have praised the company's knowledgeable and friendly staff, as well as their willingness to help with difficult or obscure repair jobs. Others have expressed frustration with long wait times, unresponsive staff, or unexpected costs. The business appears to be reliable for parts and supplies, but may not always live up to expectations for more complex projects.
One notable issue is the inconsistency in customer service. Some reviewers have mentioned that the staff can be unresponsive or unhelpful, while others have had excellent experiences with prompt and courteous service. This inconsistency may be due to the fact that the business is family-owned and operated, with a small team of staff members.
In terms of quality, some reviewers have expressed disappointment with the workmanship or materials used by the company. However, others have praised the quality of the repairs and installations they received. The business appears to be good at finding obscure or hard-to-find parts, but may not always be the most innovative or forward-thinking solution to a repair problem.
Overall, this business seems to be a solid choice for basic repairs and parts, but may not be the best fit for customers who require more complex or specialized solutions. With a little patience and flexibility, customers may be able to get the help they need, but it's essential to set clear expectations and communicate effectively with the staff.