This medical service has a decent reputation, with a good balance of quality and pricing. The medical staff is friendly and helpful, and the office is clean and well-maintained. However, there are some issues with communication and follow-up, which can be frustrating for patients. The team is generally knowledgeable and understanding, but some staff members can come across as rude or unhelpful. Overall, it's a solid choice for medical care, but there's room for improvement.Many patients praise Dr. Koti's expertise and compassion, and his staff is often friendly and efficient. However, there have been some issues with scheduling and communication, with some patients waiting for extended periods or not receiving timely follow-up on test results. The office has also been criticized for having poor customer service and being unfriendly to patients.Despite these issues, the office has a clean and comfortable environment, and the staff is generally knowledgeable and helpful. However, some patients have reported problems with lost files and delayed communication, which can be frustrating and lead to feelings of neglect. Overall, the office has the potential to be a great choice for medical care, but it needs to work on improving its communication and customer service.There are some concerns with the quality of care, particularly with follow-up appointments and test results. Some patients have reported feeling rushed or dismissed by Dr. Koti, which can be concerning for patients with complex medical needs. However, many patients praise Dr. Koti's expertise and compassion, and his staff is often friendly and helpful.Overall, this medical service has a decent reputation, but it needs to work on improving its communication and customer service. While the office has a clean and comfortable environment, and the staff is generally knowledgeable and helpful, there are some issues with scheduling and follow-up that need to be addressed.