This business has a solid reputation among customers, with a clear understanding of the precious metals market. The owner, Joseph, is praised for his professionalism, honesty, and fairness in dealings with clients. Many customers appreciate the free appraisals and the opportunity to sell their precious metals at competitive prices.
The business is highly accessible, with a wheelchair-friendly parking lot and entrance. Customers can opt for in-store shopping, pickup, or curbside pickup, making it convenient for those with limited mobility or busy schedules.
However, there are some concerns about the business's reliability and communication. Some customers have reported issues with appointments, with owners failing to show up or cancel meetings at the last minute. These issues have led to frustration and disappointment among some clients.
Despite these issues, the business has a strong reputation for being knowledgeable and transparent about precious metals. Customers appreciate the owner's willingness to educate them about the market and provide fair appraisals.
One major issue to be aware of is the potential for delayed or canceled appointments, which can be frustrating for customers who take time off work or make travel arrangements. It's essential for the business to address this issue and improve its communication with clients to prevent these problems.
Overall, this business is a good option for those looking to buy or sell precious metals, but it's crucial to be aware of the potential for delayed or canceled appointments and to communicate clearly with the owner before making any transactions.