The business has a mixed reputation, with some reviewers praising the quality of instruction and the facilities, while others have experienced issues with customer service and inconsistent policies. The owner, Tom Givens, is a nationally-known firearms instructor and a strong advocate for second amendment rights. The business has a strong "guy" feel to it, but they've been working on reaching out to women and offering classes specifically for women.Some reviewers have mentioned that the business has a tendency to sell out of certain products, such as ammo, to students and customers who are using the range. This has led to frustration for those who are just looking to purchase products. Additionally, some reviewers have reported encountering rude customer service, including a staff member who made a snide comment about a customer's purchase.Despite these issues, many reviewers have praised the quality of instruction and the facilities, saying that they offer a unique and valuable experience for firearms enthusiasts. The business has a wheelchair-accessible parking lot and entrance, making it accessible to customers with disabilities.One reviewer mentioned that they took the Beginners Class to receive their permit, but were disappointed to find out that they didn't meet the shooting target practice requirements, which they were not informed about beforehand. This led to a negative experience and a loss of $99.Overall, the business has a solid reputation, but some issues with customer service and inconsistent policies have left some reviewers disappointed. The quality of instruction and facilities is a major highlight, but it's essential to call ahead to check availability and to be aware of the business's policies before visiting.