This business has a solid reputation, with a high overall rating and praise from satisfied customers. The quality of work is consistently excellent, with many customers raving about the exceptional skill and care of Randal Minor and his team. However, there have been some issues with pricing and communication, with one customer expressing frustration with the phone service and another with the receptionist's attitude. Despite these concerns, the business has taken steps to address them, and the majority of customers have had a positive experience. The innovativeness of the business is also notable, with Randal Minor's artistic skills and ability to create custom ocular prosthetics setting him apart from others in the industry.