This medical service location has shown good balance in multiple aspects. The staff's treatment is seen as kind and attentive, like in the case of patient who left a 5-star review. However, there are complaints about unprofessional and rude behavior from the office staff in the past. In some cases, the receptionists were deemed poorly educated and inefficient. Dr. Poulos, on the other hand, is seen as very helpful and professional. Some issues have arisen with the front office staff, including difficulties with communication and inaccurate information provided to patients. Despite these concerns, there are also reports of good service, quick turn-around times, and a clean office. Overall, the business seems to be working to improve its services, but it still has some work to do.