The hotel has a good location, with a lot of amenities nearby. However, the quality of the rooms is not impressive, with outdated furniture and some maintenance issues. The pricing is reasonable, considering the location and amenities. The hotel is trying to innovate, but it's not quite there yet. The staff is generally friendly, but there have been some complaints about customer service.Some of the positives mentioned in the reviews include:* The hotel's location is great, with many restaurants and shops nearby* The pool and hot tub are a nice bonus* The staff is generally friendly and helpful* The hotel has a good atmosphere, with a nice lobby and outdoor bar areaHowever, some of the negatives include:* The rooms are outdated and in need of maintenance* There have been some issues with customer service, including a manager who hung up on a guest* Some guests have complained about the cleanliness of the rooms, including finding bugs and stains on the furniture* The hotel's breakfast options are limited and overpriced* Some guests have had issues with their rooms, including finding that the AC unit didn't work properly and that the bed was uncomfortable.It's worth noting that some guests have been loyal to the hotel, returning multiple times and praising the staff and amenities. However, others have had a much more negative experience, and the hotel is in need of some improvements to meet the standards of its guests.