The medical service offered by Dr. Highshaw and his team is truly exceptional. Patients praise the doctor's friendly and caring attitude, making them feel important and comfortable during their visits. Dr. Highshaw is knowledgeable, listens attentively, and takes the time to explain treatment plans in detail. His staff is also wheelchair accessible, which is a great feature for people with mobility issues.One of the highlights of this medical service is the doctor's exceptional bedside manner. He is patient, compassionate, and makes sure to discuss all the options and their ramifications with his patients. He also takes the time to answer all questions, which makes patients feel at ease.However, some patients have reported long wait times, which can be frustrating. One patient had to wait 45 minutes after checking in before being escorted to the examination room. Another patient mentioned that the doctor was running late, which caused them to reschedule their appointment.Overall, the medical service offered by Dr. Highshaw and his team is top-notch. The doctor's expertise, combined with his caring attitude, makes him an exceptional urologist. While there may be some issues with wait times, the benefits of visiting this medical service far outweigh the drawbacks.