The location has a clean and well-maintained appearance, with wheelchair-accessible parking and entrance. However, the office staff seems to be disorganized, and it may be challenging to get help from anyone on a given day due to floating staff. The office manager is difficult to contact, and follow-ups are not done consistently. The business has a long working hours, however, they are not available on weekends. The payment methods are flexible with debit and credit card payments accepted. Overall, the business seems to focus on providing medical services, specifically neurology, with a multi-disciplinary team, including physical therapy, occupational therapy, and injury rehabilitation. However, the customers' experience is marred by poor communication and follow-through. There seems to be a lack of coordination among the staff, which affects the overall quality of service provided. The location's focus on wellness and health is evident, but it falls short in terms of customer service and attention to detail.