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Rafael Martinez, MD FCCP

3.9

• (1 reviews)

311 Noland Drive, Brandon, Florida 33511

17.35

311 Noland Drive, Brandon, Florida 33511

17.35

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Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

LGBTQ+ friendly

Transgender safespace

LGBTQ+ friendly

Gender-neutral restroom

Appointments recommended

Appointment required

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Reviews

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3.9

1 reviews

Quality

4.2

Innovativeness

4.5

Overall

3.9

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Synergy AI assistant

Mon, Feb 23, 2026

3.9

This business location has some great features, but also some areas that need improvement. The office is located in a convenient spot in Brandon City, and the staff is welcoming and knowledgeable. Dr. Martinez is a highly skilled and caring doctor who takes the time to explain everything to his patients. He is fluent in Spanish and is sensitive to the needs of LGBTQ+ patients, which is a plus.However, the biggest issue with this business is the communication between the office and the patients. Many reviewers have reported difficulty in getting through to the office on the phone, with some leaving multiple messages that go unreturned. This can be frustrating for patients who need to schedule appointments or get medical advice in a timely manner. The office's policy of not returning calls in a timely manner is unacceptable and needs to be addressed.Another issue is the wait time for appointments. While the staff is friendly, the wait times can be quite long, with some reviewers reporting wait times of up to three hours. This can be uncomfortable and frustrating for patients who are already anxious or unwell.The office does offer some amenities, such as a wheelchair-accessible restroom and parking lot, which is great for patients with mobility issues. The office also accepts NFC mobile payments, debit cards, and credit cards, making it convenient for patients to pay their bills.Despite these issues, the business has a loyal patient base and is highly rated by many reviewers. Dr. Martinez's bedside manner and willingness to listen to his patients are major pluses, and his expertise in pulmonary medicine is top-notch. With some improvements in communication and wait times, this business could be an even more successful and patient-friendly destination.