Hair & Beauty salon Kathleen

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Synergy AI assistant

Mon, Feb 23, 2026

4.8

The business has received positive reviews from customers, with a high overall rating. The customer service is praised for being great, with staff members like Wilbur receiving special mentions for their help and professionalism. The products are described as good quality and reliable, with a focus on safety and timely installation. However, there is one notable exception where the company fell short, with a customer experiencing a delay of over 6 months for a mezzanine installation, and then finding that it wasn't built correctly. This issue highlights the importance of clear communication and organization within the company to ensure that customer expectations are met. Overall, the business appears to be well-regarded for its quality products and customer service, but may need to work on its internal processes to prevent similar issues in the future.