Tampa Bay
Rachel Machin - State Farm Insurance Agent
36.30
36.30
Overview
Call (863) 683-5553 for home insurance and more. Get a free home insurance quote from State Farm Agent Rachel Machin in Lakeland, FL
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Gender-neutral restroom
Online appointments
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Quality
Innovativeness
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The State Farm office located at Building 6595, Florida Ave S Street, Unit 1 in Lakeland City has a well-deserved reputation for exceptional customer service. Their staff, particularly Rachel Machin and her team, are knowledgeable, friendly, and go above and beyond to ensure clients feel taken care of.Several reviewers praised the team for being patient and taking the time to explain complex insurance concepts in a clear and concise manner. Diana, Brittany, and Isabel were particularly mentioned for their exceptional service, with one reviewer calling them "a joy to work with."The office is also LGBTQ+ friendly, with a trans safe space and a gender-neutral restroom, making it a welcoming environment for all clients. Additionally, they have wheelchair-accessible seating, restrooms, and parking, demonstrating their commitment to accessibility.While the office has an excellent overall rating, there is one instance where a client experienced a lack of transparency regarding a premium increase. However, the office apologized and took steps to rectify the situation, showing their dedication to resolving issues promptly.One of the standout features of this office is their willingness to go above and beyond for their clients. Reviewers praised the team for finding better rates, coverage, and even bundling services to save clients money. They also commended the office for being responsive, communicative, and proactive in resolving issues.In terms of pricing, reviewers consistently mentioned that the office was able to find them great deals, often beating their previous insurance company's prices. This suggests that the office is competitive and knowledgeable about insurance pricing.The office's innovativeness is also noteworthy, with reviewers praising their willingness to think outside the box and find creative solutions to clients' insurance needs. This is evident in their ability to offer a range of services, including home, auto, life, and renters insurance, as well as their commitment to providing personalized advice and guidance.Overall, the State Farm office at Building 6595, Florida Ave S Street, Unit 1 in Lakeland City is an excellent choice for anyone looking for reliable, knowledgeable, and compassionate insurance professionals. Their commitment to customer service, accessibility, and innovation makes them a standout in the industry.
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