This business has had a mixed experience among its clients. Many reviewers have shared positive experiences with friendly staff, such as Jose G. who was professional, courteous, and friendly, and with drivers like Gus who go above and beyond to provide excellent service. However, there have been numerous instances of poor customer service, dishonest business practices, and delivery issues, such as the case where the delivery driver was rude, left a shipment on the side of the road, and scratched a customer's driveway. Some reviewers have also experienced difficulties with booking and scheduling deliveries, being left on hold for extended periods, and being treated rudely by customer service representatives. In terms of quality, some reviewers have reported issues with the condition of their shipments, such as a $100,000 piece of surgical equipment being completely destroyed. While the pricing is generally considered competitive, the lack of reliability and poor customer service has led to many reviewers expressing disappointment and frustration with the business.