The business has a solid reputation, with most customers leaving positive reviews. However, some customers have mentioned that the unloading process can be slow, which may be a concern for those in a hurry. The staff is generally friendly and helpful, but there have been a few instances where customers felt that they were not given priority when unloading. Despite this, the business seems to be well-regarded for its quality and pricing. The selection of products is also quite good, with a wide range of roofing materials available. However, some customers have noted that the business is not particularly innovative or ahead of the curve in terms of its offerings or services. The business's description suggests that they offer expert support and services, which is a plus. They also have a strong focus on customer service, which is evident in many of the positive reviews. However, the negative reviews do highlight some potential areas for improvement, such as the unloading process and prioritization of customers. Overall, this business seems to be a solid choice for those looking for a reliable supplier of roofing materials, but customers should be aware of the potential delays in unloading and the need to plan accordingly.