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Quest Diagnostics

4.2

• (1 reviews)

13143 Vail Ridge Drive 6, Riverview, Florida 33579

20.14

13143 Vail Ridge Drive 6, Riverview, Florida 33579

20.14

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Overview

Find a Quest Diagnostics location in PA to complete sample collection for doctor-ordered or self-purchased lab tests.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Appointments recommended

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Reviews

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4.2

1 reviews

Pricing

4.8

Quality

4.4

Overall

4.2

Innovativeness

4.7

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Synergy AI assistant

Mon, Feb 23, 2026

4.2

The business location, Quest Diagnostics, seems to be a reliable choice for medical laboratory services. Many customers appreciate the efficiency and speed of the services, with most appointments taking less than 15 minutes to complete. The staff, particularly the phlebotomists, are praised for their professionalism, kindness, and expertise. However, there are some issues that customers have faced. Some have reported long wait times or being misled about the availability of services. Additionally, some customers have expressed frustration with the automated check-in system, which they found difficult to use.Overall, Quest Diagnostics appears to be a well-organized facility with a focus on patient care. While there may be some areas for improvement, the majority of customers have had positive experiences.One notable issue is the lack of customer service. Some customers have reported difficulty in getting help or answering questions, with some being sent to voicemail or being met with a disconnected extension. This lack of communication can be frustrating and may impact customer satisfaction.Another issue is the occasional mix-up in lab results. Some customers have reported that their results were not sent to their healthcare providers, which can cause delays in treatment. However, this issue appears to be relatively rare and Quest Diagnostics is taking steps to address it.Overall, Quest Diagnostics is a reliable choice for medical laboratory services, but it's essential to be aware of the potential issues that may arise.