Tampa Bay
Quest Diagnostics
41.98
41.98
Overview
Find a Quest Diagnostics location in PA to complete sample collection for doctor-ordered or self-purchased lab tests.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Appointments recommended
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Overall
Innovativeness
Quality
Pricing
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The business has a moderate overall rating, reflecting a balance of positive and negative experiences from clients. The quality of service has been inconsistent, with some clients reporting friendly and efficient staff, while others experienced poor customer service and long wait times. Pricing is considered good, with clients feeling that the costs are reasonable. The innovativeness of the business is also moderate, with some clients appreciating the use of technology, such as online check-in and automated reminders, but others finding the process impersonal and lacking human interaction. Despite some issues, the majority of clients have had positive experiences, praising the staff's professionalism and efficiency. However, a few clients have reported instances of unprofessional behavior, such as rudeness and uncooperative staff. To improve, the business could focus on providing consistent quality service, addressing customer complaints promptly, and continuing to invest in innovative technologies that enhance the client experience. One notable issue that has been highlighted by clients is the difficulty in getting an appointment or having a blood test done on time, which can lead to frustration and wasted time. Additionally, some clients have reported instances of technical issues, such as computer errors and poor communication, which can hinder the testing process.
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Medical Services
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