Tampa Bay
Quest Diagnostics
41.12
41.12
Overview
Find a Quest Diagnostics location in PA to complete sample collection for doctor-ordered or self-purchased lab tests.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Appointments recommended
On-site parking
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Quality
Overall
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This Quest Diagnostics location on Exploration Avenue in Lakeland City offers a range of medical services, including lab testing. The staff is generally friendly and efficient, with many reviewers praising the helpfulness of the phlebotomists and technicians. However, some reviewers have experienced long wait times, even with appointments, and have reported issues with staff rudeness and poor communication.The location has a convenient online appointment system and accepts various payment methods, including NFC mobile payments, debit cards, and credit cards. The facility is wheelchair accessible, and there is on-site parking available.Despite some issues, many reviewers have had positive experiences at this location, citing the professionalism and courtesy of the staff. However, it's essential to note that some reviewers have reported subpar service, including long wait times and a lack of empathy from staff.To address the issues, Quest Diagnostics could consider implementing measures to improve staff training and communication, as well as increasing staffing levels to reduce wait times. This would likely enhance the overall experience for patients and increase satisfaction ratings.For those considering this location, it's recommended to schedule appointments in advance to ensure a timely experience. Additionally, it's essential to be patient and flexible, as some reviewers have experienced delays and issues with staff availability.
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