The business seems to have an average overall rating, with a few areas of improvement. The quality of service is somewhat inconsistent, with some staff members being friendly and efficient, while others have had negative experiences. However, the pricing appears to be reasonable, with many customers noting that they found the cost to be fair. One area for improvement is innovativeness, as some customers have mentioned that the lab's technology and online systems could be more user-friendly and efficient. Despite this, the business has many satisfied customers who appreciate the convenience and professionalism of the staff. Unfortunately, there is one major issue with the business: inconsistent and often poor treatment of walk-in customers. Several customers have reported being told that the lab is no longer accepting walk-ins, or being kept waiting for extended periods of time without being seen. This lack of flexibility and disregard for customers who may not be able to make appointments can be frustrating and may lead some customers to seek out alternative services.