Tampa Bay
Quest Diagnostics
12.82
12.82
Overview
Find a Quest Diagnostics location in PA to complete sample collection for doctor-ordered or self-purchased lab tests.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Appointments recommended
Appointment required
Photos & videos
Submit a review
Quality
Innovativeness
Overall
Pricing
Submit a review
This location has a well-organized system for scheduling appointments, which is convenient for patients. The check-in process is also streamlined, with the option to use a mobile app to sign in and wait for your appointment. The staff is generally friendly and professional, although some patients have reported difficulty in getting their questions answered or issues resolved.
However, there are some issues with the quality of service. Some patients have reported problems with getting their blood drawn, including being stuck multiple times and experiencing pain. Additionally, some patients have reported that the staff is not knowledgeable about the tests they are ordering or the results they are providing.
Pricing is a major strength for this location, with many patients reporting that it is competitive and affordable. However, some patients have reported issues with the billing process, including being charged for services they did not receive or having trouble getting their insurance to cover the costs.
In terms of innovativeness, this location is ahead of the curve in terms of technology, with a mobile app and online check-in system. However, some patients have reported that the staff is not always up-to-date on the latest technology or procedures.
One major issue that has been reported by several patients is the lack of accountability and follow-up from the staff. Some patients have reported being left to wait for extended periods of time, only to have their appointment cancelled or rescheduled without warning. Others have reported having to follow up multiple times to get their test results or resolve issues with their billing. This lack of follow-up can be frustrating and unprofessional.
Overall, this location has its strengths and weaknesses. While it is convenient and has a streamlined check-in process, it also has issues with quality of service, billing, and accountability. With some improvements in these areas, this location could become a top-rated provider in the medical laboratory industry.
Own this business?
Hours
Open Now
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Contact business
1