Tampa Bay
Quest Diagnostics
6.85
6.85
Overview
Find a Quest Diagnostics location in PA to complete sample collection for doctor-ordered or self-purchased lab tests.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Appointments recommended
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Review of Quest Diagnostics location at Building 14831, N Dale Mabry Hwy Highway, Tampa City, is presented here. While the location offers a wide range of medical services, including lab testing and blood draws, some clients have experienced issues with wait times and customer service.The location has a clean and modern facility, with a convenient online appointment system that allows clients to check in and receive reminders via text. Many clients have praised the friendly and professional staff, who have made the blood draw process quick and painless.However, some clients have reported long wait times, even with appointments, and have expressed frustration with the lack of a receptionist or human interaction at the front desk. This has led to confusion and inconvenience for some clients.In terms of pricing, clients have reported that Quest Diagnostics is competitive with other lab testing services, with prices ranging from moderate to expensive depending on the specific test.The location's innovativeness is notable, with a modern and efficient system that allows clients to check in and receive results quickly. However, some clients have reported difficulties with the online system, including issues with scheduling appointments and accessing results.Overall, Quest Diagnostics location at Building 14831, N Dale Mabry Hwy Highway, Tampa City, has a mixed reputation, with some clients praising the convenient online system and friendly staff, while others have experienced issues with wait times and customer service.One of the main issues with this location is the lack of a receptionist or human interaction at the front desk, which can lead to confusion and inconvenience for clients. Additionally, some clients have reported difficulties with the online system, including issues with scheduling appointments and accessing results.It's worth noting that Quest Diagnostics has a 3.6 rating from third-party sources, which suggests that there may be some underlying issues with the location's customer service and wait times.To improve the customer experience, Quest Diagnostics could consider implementing a receptionist or human interaction at the front desk to assist with questions and issues. Additionally, they could provide more clear and concise instructions for clients using the online system, to avoid confusion and frustration.
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