This business location seems to have a below-average performance. The owner, Andrae, appears to be the primary person responsible for the cleaning services. Despite having good ratings from some clients, there are also several complaints about the quality of service and pricing.Some clients have reported that they were not provided with the level of cleaning they expected, with one client even stating that nothing was actually cleaned during a move-in clean. Additionally, there have been issues with pricing, with some clients feeling that they were misled about the cost of services.However, the business does have a good reputation overall, with an average rating of 4.4. This suggests that the business is doing something right, but needs to work on consistency and communication with clients.One of the biggest issues with this business is the lack of clear and transparent communication. The owner has responded to complaints, but in some cases, it seems like they are trying to downplay or dismiss the issue rather than taking responsibility and making things right.Overall, this business location has potential, but needs to work on improving its quality of service and communication with clients.The business has a single issue which is inconsistent quality of service, but the biggest problem is the owner's lack of transparency and communication with clients.