This hotel location is a great option for travelers. The staff is very attentive and cares about the well-being of their guests. Manager Joyce is a standout example of excellent customer service. She goes above and beyond to ensure that guests are comfortable and safe, even in difficult situations. However, there is one notable issue - strong odors on certain floors, which can be unpleasant for non-smokers. The hotel has smoking rooms, but these rooms are restricted to the 4th floor. Overall, this hotel offers a good experience, with a convenient location and a wide range of amenities. The hotel chain has a large presence in 40 countries, making it a reliable choice for travelers. Despite some minor issues, the hotel is a solid choice for anyone looking for a comfortable place to stay.