The location is a family-owned medical equipment store that provides a wide range of products and services. The staff is friendly and helpful, and the owners are involved in the business. They are willing to go the extra mile to ensure customer satisfaction. The store is wheelchair accessible, and they offer on-site services and delivery. They have a good reputation in the community and have received positive reviews from customers. However, there have been some issues with customer service, with some customers feeling that the staff was unprofessional and lacking in knowledge. One customer had a bad experience with a staff member who was rude and couldn't effectively assist them. The store has a good selection of products, including mobility scooters, wheelchairs, and hospital beds. They also offer oxygen equipment and supplies. They have a good reputation for quality products and services, but some customers have experienced issues with their equipment not working properly. Pricing is a strong point for the store, with customers feeling that the prices are fair and competitive. However, some customers have had issues with billing and insurance, with some staff members not fully understanding the insurance process. The store has a good reputation for innovativeness, with some customers feeling that they are a step ahead of the competition in terms of products and services. However, some customers have expressed frustration with the store's policies and procedures, feeling that they are not flexible enough to meet their needs.One issue that stands out is the lack of knowledge and understanding of some staff members, particularly when it comes to insurance and billing. This has caused frustration and inconvenience for some customers. Additionally, there have been some issues with customer service, with some staff members being unprofessional and rude.