The company has both good and bad experiences reported by customers. Some customers have reported professional and reliable service, with employees being knowledgeable and communicative. However, there are also reports of unprofessional behavior, such as employees using a customer's hose and pool while working on a neighboring house. One customer reported a negligence that cost the life of an innocent animal, which is a serious concern. The company's ability to provide a smooth and efficient service varies, with some customers reporting long wait times for quotes and appointments. Despite some issues, the company has been able to provide good value for the price, with some customers reporting significant savings compared to competitors. However, some customers have reported issues with the company's communication, including receiving inconsistent information and being pushed towards expensive services. Overall, the company seems to have room for improvement in terms of quality and customer experience.