This location seems to be a well-established assisted living facility, with a solid reputation as seen in the third-party ratings. However, upon closer inspection, it appears that the quality of service is not quite up to par. Several issues have been reported by clients, including a lack of communication and follow-through on promises. One client felt ignored and unsupported, while another had issues with staff behavior and management. It's also worth noting that some clients have reported feeling overpriced for the services they receive.The facility does seem to have a strong focus on accessibility, with wheelchair-accessible restrooms, parking lots, and entrances. However, this highlights a potential issue: the facility appears to prioritize physical accessibility over the needs and concerns of its residents. It's not uncommon for seniors to feel forgotten or ignored in large facilities, and it seems that this location may be struggling to balance the needs of its residents with its own operational priorities.The owner, Greg, is reportedly a nice guy, but he doesn't seem to be very involved in the day-to-day operations of the facility. This lack of leadership may be contributing to some of the issues reported by clients.Despite these concerns, the facility does seem to have a few strong points, including its pricing and innovativeness. The location offers a range of services and amenities, and it seems to be committed to staying up-to-date with the latest trends and technologies. However, this is not enough to outweigh the issues with quality and communication.Ultimately, this location seems to be a mixed bag. While it has some strong points, it also has some significant weaknesses that need to be addressed. With a bit more attention to the needs and concerns of its residents, this facility could potentially become a truly excellent assisted living option. However, until then, it's worth exercising caution when considering this location.