The location seems to be a highly-rated business with a strong focus on customer satisfaction. The owner, Kelsey, is praised for her professionalism, kindness, and attention to detail. The studio is described as clean, comfortable, and welcoming, with a chic and relaxed atmosphere. Clients appreciate the personalized attention and customization of their lash extensions, waxing, and other services.Many clients have reported being nervous about getting their first lash extensions or waxing services, but Kelsey's calm and reassuring demeanor puts them at ease. The studio's focus on customer comfort and satisfaction is evident in the many positive reviews praising the relaxing experience and excellent aftercare.While some clients mention minor issues, such as occasional delays or a lack of certain lash styles, these are largely outweighed by the numerous positive reviews and testimonials. The studio's high ratings and positive reputation suggest that they are committed to providing excellent service and quality products.The studio's unique approach to lashing and waxing, with a focus on customization and customer comfort, sets it apart from other businesses in the area. Kelsey's passion for her work and her commitment to ongoing education and training are also notable, suggesting a high level of innovativeness and dedication to excellence.One minor issue mentioned by a client was a deleted 5-star review that was changed to a 1-star review after two years of servicing, suggesting that the studio may have had a misunderstanding with a client in the past. However, this issue is not a significant enough problem to detract from the overall positive reputation of the studio.Overall, the location seems to be a highly-rated business with a strong focus on customer satisfaction and a commitment to quality and innovativeness.