This location has a wheelchair accessible parking lot and entrance, indicating its commitment to accessibility. The staff is friendly, caring, and gentle with pets, making the experience enjoyable for both owners and their animals. The prices are considered reasonable, and the staff takes the time to understand and address specific pet needs. However, there have been some issues with inconsistent haircuts and scheduling concerns in the past.
The groomers seem to genuinely care for the pets, often going above and beyond to provide a comfortable and enjoyable experience. Some owners have mentioned that their pets are so well cared for that they leave looking and smelling like a new pet. The staff is accommodating, flexible, and understanding, making it a great choice for pets with special needs or anxiety. While there have been some issues in the past, the overall experience is overwhelmingly positive, and the staff's commitment to customer satisfaction is evident.