Based on numerous positive reviews, Puddles Restoration seems to be a reliable and trustworthy company that provides top-notch water damage restoration services. The company's professionalism, expertise, and attention to detail have been consistently praised by customers, who appreciate their prompt responses, thorough communication, and quality workmanship.Many reviewers have noted the company's exceptional customer service, highlighting the team's kindness, patience, and willingness to explain complex processes. The company's use of modern equipment and techniques has also been praised, with many customers appreciating the thoroughness of their work.The company's commitment to providing excellent service has been recognized by multiple customers, with many expressing their gratitude for the company's help during difficult times. One reviewer, who had a particularly traumatic experience with water damage, praised the company's compassion and understanding, stating that they "made a difficult situation much easier to handle."While some reviewers have mentioned minor issues, such as delays or communication breakdowns, these seem to be rare exceptions rather than the norm. The company's overall reputation is overwhelmingly positive, with many reviewers recommending them to friends and family.It is worth noting that the company's commitment to excellence is evident in their staff's certifications and licenses, which include FL Licensed Mold Assessor, FL Licensed Mold Remediator, IICRC Odor Control Technician (OCT), and more. This suggests that the company takes pride in its work and is committed to staying up-to-date with the latest techniques and technologies.Overall, Puddles Restoration appears to be a top-notch company that provides exceptional water damage restoration services. While minor issues may occasionally arise, the company's commitment to customer satisfaction, quality workmanship, and excellent customer service makes them a reliable choice for anyone in need of their services.