The pharmacy is located in a convenient location on Havendale Blvd Boulevard in Auburndale City, with extended working hours, including Sundays. It offers various services, including in-store shopping, in-store pickup, and delivery. The staff is diverse and welcoming, with features such as Wi-Fi, gender-neutral restrooms, and medication disposal. However, some customers have reported long wait times on the phone, issues with prescription filling, and unhelpful staff.The pharmacy has received several low ratings, mainly due to customer service issues. Some customers have reported rude staff, long wait times, and problems with prescription filling. However, some customers have also reported positive experiences, such as efficient service, helpful staff, and a pleasant shopping environment.There are some specific issues that have been highlighted by customers, including the fact that the pharmacy often takes a long time to fill prescriptions and that the staff can be unfriendly or unhelpful. One customer reported having to wait for a long time to pick up a prescription, only to be told that it was not ready. Another customer reported that the staff was rude and unhelpful.It's worth noting that some customers have also reported issues with the pharmacy's online ordering and pickup system, with some saying that they had to wait for a long time for their prescriptions to be ready. However, other customers have reported that the system is efficient and convenient.The pharmacy also has a policy of honoring a discount program for certain medications, which may be beneficial for customers who are eligible.Overall, the pharmacy has both positive and negative reviews, and some customers have reported issues with customer service. However, it appears that the pharmacy is trying to address these issues and provide better service to its customers.Highlighting the main issue:One of the main issues that has been highlighted by customers is the lack of customer service and the long wait times on the phone. Some customers have reported having to wait for a long time to pick up a prescription, only to be told that it was not ready. This can be frustrating and stressful for customers, especially those who need their medications to manage their health conditions.