This storage facility has generally received positive reviews from customers. They praise the friendly and helpful staff, particularly Dre, who is consistently mentioned for his excellent customer service skills. The facility is also appreciated for its cleanliness and convenience. However, there have been some issues with the maintenance of the facility, including a broken elevator that was not fixed for several months. Some customers have also reported difficulties with the billing process and high rent rates. Overall, the facility seems to be well-suited for those who value convenience and cleanliness, but may require some improvements in terms of maintenance and customer service.Some of the issues reported by customers include:* A broken elevator that was not fixed for several months, causing inconvenience for customers with storage units on upper floors.* Difficulty with the billing process, including auto-billing and price changes without notification.* High rent rates that may not be competitive with other storage facilities in the area.* Some customers have reported feeling pressured to rent a unit for a longer period of time, even if they only need it for a short time.Despite these issues, the facility has a generally positive reputation and is well-liked by many customers.