The staff of this storage facility are extremely helpful, with many employees, including Dell, Angie, and Manny, receiving praise for their exceptional customer service. The facility is well-managed, with a clean and secure environment. However, some clients have expressed frustration with the facility's policy of raising rents over time, and a few have reported difficulties with the online payment system and communication with staff. Overall, the facility's quality, pricing, and innovativeness are all good, but its overall rating is brought down by some notable issues. The facility's quality is good, with many clients expressing satisfaction with the cleanliness and security of the facility. However, some have noted issues with the condition of the storage units themselves, with a few clients reporting problems with the doors not closing properly or allowing pests to enter.The pricing of this storage facility is highly rated, with many clients praising the competitive rates and various options for payment. However, some have noted that the facility's policy of raising rents over time can be frustrating, especially for long-term clients.The innovativeness of this facility is also well-regarded, with many clients praising the convenience of the online payment system and the use of a mobile app to access the facility. However, some have noted that the facility's communication with clients could be improved, particularly with regards to issues with online payments and access to the facility.One notable issue that has been reported by several clients is the facility's policy of raising rents over time, which can be frustrating for long-term clients. Some have also reported difficulties with the online payment system and communication with staff, particularly with regards to issues with access to the facility.