The storage facility on W Hillsborough Ave in Tampa City has received generally positive reviews from customers. Many have praised the staff, particularly Shelley, for their excellent customer service and helpfulness in renting and managing storage units. The facility itself is described as clean and well-maintained, with a convenient self-service kiosk and easy access to units. However, some customers have reported issues with the online payment system and the management of certain units, which has resulted in damage to their belongings. There have also been complaints about the facility's cleanliness, with some customers reporting mold, ants, and roaches in their units. Additionally, some customers have expressed frustration with the price increases and hidden fees associated with renting a unit. Overall, the facility appears to have its strengths and weaknesses, and customers should be aware of the potential issues before renting a unit.