Tampa Bay
Public Storage
4.27
4.27
Overview
Find cheapest storage units near you in Chicago, IL. Public Storage in Chicago, IL, offers all unit sizes, climate controlled storage and more at a location near you.
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Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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The business location, Public Storage, has a mixed reputation based on customer feedback. The overall score is 3.9 out of 5, indicating a slightly above-average experience. However, the quality score is lower at 3.4, suggesting that some customers have had issues with the condition of the storage units or the facilities.The pricing score is a high 4.7, indicating that customers generally find the prices to be reasonable and competitive. On the other hand, the innovativeness score is 4.1, suggesting that the business could benefit from more innovative approaches to customer service or storage solutions.From the customer feedback, it is clear that the staff at Public Storage can be a major asset to the business. Many customers have praised the helpfulness and professionalism of staff members such as Stacy, Soren, and Reba. However, there have also been issues with customer service, including long wait times and unhelpful staff.Some customers have had problems with the condition of the storage units, including pest infestations and lack of maintenance. This is a major concern, as customers expect their stored items to be safe and secure.One customer had a particularly bad experience, reporting that their storage unit was infested with cockroaches and that the facility did not seem to care about addressing the issue. This type of feedback is not isolated, as several customers have reported similar problems with pest control and facility maintenance.On the positive side, many customers have praised the cleanliness and security of the facility, as well as the ease of use of the online reservation system and the mobile app. Some customers have also appreciated the flexible hours of operation and the variety of storage unit sizes available.Overall, Public Storage has the potential to be a top-rated storage facility, but it needs to address some of the customer service and facility maintenance issues to achieve this goal.
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