The facility has a decent overall rating of 3.8 out of 5. However, the quality of services provided by the staff is somewhat lacking, with a rating of 3.2. The pricing, on the other hand, is relatively competitive, with a rating of 4.8. Unfortunately, there is no information available to determine the innovativeness of the facility. The facility seems to have a mixed bag of reviews, with some customers praising the staff, particularly Sabrina, for their excellent customer service and helpfulness. However, there are also several complaints about issues with rodents, infestations, and unsanitary conditions. Some customers have also reported difficulty with the online reservation process and issues with customer service. Despite these issues, the facility seems to have made an effort to improve and provide better services to its customers.It's worth noting that the facility's cleanliness and rodent issues are major concerns for customers. Some customers have reported finding rat feces and urine in their storage units, which is unacceptable. The facility should take immediate action to address these issues and ensure that their units are clean and rodent-free.The staff, particularly Sabrina, seems to be a major asset to the facility. They are friendly, helpful, and go above and beyond to assist customers. However, there is room for improvement in terms of customer service, particularly in regards to resolving issues and addressing concerns.Overall, the facility has some major issues that need to be addressed, but it also has some positives, such as its competitive pricing and helpful staff.