This storage facility is highly praised by customers, with many mentioning the friendly and helpful staff, particularly Michelle, Paul, and Traci. They have consistently received 5-star reviews for their excellent customer service, with one customer even mentioning that they went above and beyond to help them. The facility itself is described as clean, safe, and secure, with one customer noting that it's "super clean" and another that it's "easy to access." The prices are also considered very affordable, with one customer stating that they're "the best in this area." However, one customer did mention a issue with a third-party restoration company causing flooding in the facility, and their staff questioning how many trips they had to make to their unit, which was not in line with the company's customer service standards.The only issue mentioned is the flooding incident, but it was an incident with a third-party company, and the storage facility took responsibility for it and apologized to the customer. The staff is generally described as friendly, helpful, and professional, with many customers mentioning that they went above and beyond to assist them. The facility is also described as clean, safe, and secure, with easy access and a convenient location. The prices are considered very affordable, making it a great option for customers.