The location seems to have both positive and negative reviews. Some customers praise the property manager Megan, saying she was helpful and professional. They also appreciate the cleanliness and climate control of the facility. However, others have had issues with customer service, including being charged for units they didn't rent or having trouble getting refunds. There are also complaints about rodents in some units and poor communication from management. On the other hand, some customers appreciate the easy check-in process and the convenience of the Public Storage app. The pricing seems to be competitive, but some customers feel that the prices have increased over time. The innovativeness of the location is somewhat lacking, with some customers feeling that the units are not well-maintained and that the facility could use some upgrades. Despite the mixed reviews, the overall rating is average. One of the main issues is the inconsistent customer service, which can be a major concern for potential customers.