This Public Storage facility in Kissimmee City is a decent option for those seeking storage solutions. The staff, particularly Carlos and Awilda, have been praised for their excellent customer service, going above and beyond to meet clients' needs. However, some clients have experienced issues with rodents and cleanliness, which is a major concern. The facility's pricing seems reasonable, with competitive rates. It's worth noting that the staff's professionalism and courtesy are highlights of the experience, but the overall quality of service varies. Unfortunately, there have been instances of misleading information and unavailability of staff, which can be frustrating for customers. Despite these issues, Public Storage seems to be working on addressing these problems, and the convenience and cleanliness of the facility are appreciated by many clients. The quality of service is somewhat inconsistent, with some staff members providing exceptional service, while others fall short.