This storage facility has received generally positive reviews from customers. The staff, particularly Della Jo, Debbie, and others, have been praised for their helpfulness, kindness, and exceptional customer service. Many customers have mentioned that the facility is clean and well-maintained, with some even noting that it's one of the cleanest they've seen.However, there is one significant issue that has been raised by a few customers. One reviewer mentioned that they experienced a major leak in their storage unit, with rainwater pouring in and damaging their belongings. Another reviewer mentioned that the temperature-controlled facility was not properly cooling for extended periods. These issues have resulted in customers' belongings being damaged or ruined, and have also caused frustration and inconvenience.Despite these issues, the majority of customers have been satisfied with their experience at this storage facility. Many have praised the staff for going above and beyond to help them, and have appreciated the facility's cleanliness and security. Overall, it seems that this storage facility has its strengths and weaknesses, and customers should be aware of the potential issues before renting a unit.It's worth noting that the facility has made efforts to address some of the issues raised by customers, with new staff members being hired and improvements being made to the facility. However, more work may be needed to fully address the concerns raised by some customers.