The business location in question has received numerous negative reviews and ratings, indicating a subpar overall experience. Many customers have reported issues with the testing process, including unresponsive customer service, unprofessional staff, and difficulties with scheduling and exam administration. Some reviewers have even referred to the company as a "scam." These issues have led to a low overall rating.One notable issue is the lack of respect and courtesy shown to customers, with some staff members being described as rude and unhelpful. This can be a significant source of stress and frustration for those taking exams.While there are some positive reviews, they are far outnumbered by the negative ones, suggesting that the business has some fundamental problems that need to be addressed.Some reviewers have noted difficulties with communication, including unreturned emails and phone calls, as well as inconsistencies in the information provided to customers. This lack of communication can lead to confusion and frustration.Additionally, some reviewers have reported technical issues with the testing system, including problems with proctoring and exam administration. These issues can be a significant source of stress and anxiety for those taking exams.Despite some reviewers mentioning that the business has changed for the better, the overall sentiment remains overwhelmingly negative. It is essential for the business to address these issues and improve its services to better meet the needs of its customers.