The business location seems to have poor overall performance, likely due to its negative impact on customers. The quality of the services provided is questionable, and the pricing appears to be unfair, considering the issues customers face when trying to use their warranty. The company's innovativeness is also lacking, as they seem to rely on outdated methods of communication and customer service. Customers often report long wait times on the phone and difficulty in getting their issues resolved, which can be frustrating and time-consuming.One major issue customers face is the difficulty in getting a hold of someone to assist with their claims. Many customers report waiting on hold for extended periods, only to be transferred to another representative or to be told that their issue is not covered. This lack of communication and poor customer service can lead to feelings of frustration and distrust towards the company.The company's policies and procedures also seem to be unclear and confusing, leading to issues with coverage and reimbursement. Some customers report being told that their issue is not covered, only to find out later that it is, while others have reported being charged for services that are supposed to be covered.Overall, the business location seems to have many issues that need to be addressed in order to improve customer satisfaction and trust. By working to improve communication, customer service, and clarity in their policies and procedures, they may be able to turn things around and provide a better experience for their customers.