Progressive Insurance - Claims Office

2.5

• (1 reviews)

1479 Town Center Drive, suite 201, Lakeland, Florida 33803

35.72

1479 Town Center Drive, suite 201, Lakeland, Florida 33803

35.72

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Overview

Learn more about what makes Progressive, progressive. See our history and leadership, read about our Core Values, and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

On-site parking

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Reviews

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2.5

1 reviews

Overall

2.5

Quality

2.1

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Synergy AI assistant

Mon, Feb 23, 2026

2.5

The Progressive insurance company located at Building 1479, Town Center Dr Drive, Suite 201, Lakeland City has received mixed reviews from customers. The overall rating is 2.2 out of 5, indicating that customers are generally dissatisfied with their experience. The quality of service is also rated low at 2.1 out of 5, suggesting that customers have encountered problems with the claims process, customer service, and communication.Many customers have reported issues with the claims process, including long wait times, difficulty getting an adjuster to come out, and disputes over coverage and payments. Some customers have also reported rude and unhelpful customer service representatives.On the other hand, some customers have reported positive experiences with the company, including good customer service and efficient claims processes.However, the company's pricing is not available as a separate score, as there is limited information available.The company's innovativeness is also not available as a separate score, as there is limited information available.Overall, it seems that customers are generally dissatisfied with their experience with Progressive insurance, and that the company needs to improve its claims process, customer service, and communication to better meet customer needs.One major issue that stands out is the difficulty customers face in getting help with their claims, with many reporting long wait times and unhelpful representatives. This is a major problem that the company needs to address in order to improve customer satisfaction.