The business has a well-established reputation with a high rating of 4.9 on third-party platforms. However, there are some concerns regarding pricing, with one reviewer stating that they were overcharged and another mentioning that the prices are "ridiculous." The staff is generally described as friendly, professional, and welcoming, with many reviewers praising their kindness and attentiveness. The clinic's facilities are clean and modern, and many reviewers appreciate the LGBTQ+ friendly atmosphere. However, there is a notable issue with communication and customer service, as one reviewer mentioned being charged for services they never received and being "bullied" by the manager. This highlights the importance of clear communication and transparency in customer service. Overall, while the clinic has many strengths, it also has some areas for improvement, particularly regarding pricing and customer service.