The business has a decent overall score, showing it can deliver some good results. One major concern is the customer service and the way it handles the appraisals, as mentioned in a few reviews. It's clear that the company has some knowledgeable and professional appraisers, such as Shari, who take their time and do a thorough job. However, in other cases, the service can be quite poor, with issues like unprofessional behavior and lack of attention to detail.The company's accessibility is a plus, with a wheelchair-accessible parking lot available for customers. The working hours of the business seem to be quite long, with the same hours every day of the week, which can be convenient for customers.One notable issue with the company is the unprofessional behavior of one of its appraisers, Sherri, who has been mentioned in multiple reviews as being uncooperative and causing problems during the appraisal process. It's unclear if this is an isolated incident or a common issue with the company.