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Mon, Feb 23, 2026

1.2

Primo Brands is a water delivery company that has taken over several brands, including Ready Refresh. Despite its promises, the company has fallen short of expectations for many customers. The issues start with the inconsistent delivery schedule, with some customers waiting weeks or even months for their water to arrive. Even when deliveries are made, they often arrive with incorrect or missing items.The customer service at Primo Brands is reportedly terrible, with long hold times, unresponsive representatives, and a general lack of concern for customer issues. Many customers have tried to cancel their service or resolve problems with their account, only to be met with resistance and unhelpful responses.The company's app and website are also plagued by technical issues, with many customers reporting problems with account access, order tracking, and customer support.Despite some positive reviews, the overwhelming majority of customers have had a poor experience with Primo Brands. The company's inability to deliver on its promises and provide basic customer service has led to a reputation as one of the worst water delivery companies in the industry.One issue that stands out is the company's lack of accountability and transparency. Customers have reported being told that their issues will be resolved, only to have nothing happen. Others have been left with unanswered questions and unexplained delays.It's clear that Primo Brands needs to take a hard look at its operations and customer service to turn things around. Until then, customers may want to consider alternative water delivery companies that can provide the service and support they deserve.