The business has a solid overall rating, with a high level of innovativeness and quality of service. However, pricing seems to be a mixed bag, with some customers feeling it was great and others overpriced. The business has received numerous compliments on its staff, specifically mentioning Michael, Frisco, and Joshua, for their professionalism, communication, and kindness. Many customers have been impressed with the quality of work, with some even comparing their repaired cars to being brand new again. The business seems to take pride in its work, with some owners going above and beyond to ensure customer satisfaction. However, there are a few red flags, including one customer who felt misled and taken advantage of, and another who experienced a lengthy wait for their car to be repaired. Overall, the business seems to excel in many areas, but there may be some room for improvement in terms of pricing and customer service. One highlighted issue is the variable pricing and unmet expectations from some customers.